General Terms And Conditions

General Terms and Conditions.

The small print.

Pricing. All prices are net prices in euros and do not include VAT. The prices apply to the items as described (products and packaging are subject to change).

Value added tax. 19% VAT applies to all products except books, for which 7% VAT is charged.

Invoicing. As a rule, you will receive your goods against an open invoice. You can convince yourself of the quality of the goods before settling the invoice. Invoices are due for payment without deduction within 14 days of the invoice date.

Delivery. We deliver all orders throughout Germany without freight charges. We charge a flat rate of 6.95 euros for handling and packaging. We deliver with DPD within 1-2 days. (Saturday and express delivery possible on request).

International. If you would like to order from outside Germany, please contact us to determine your freight charges.

14 days right of return. If an item does not meet your expectations, you can return it within 14 days. The condition is that the goods are returned carriage paid in perfect and unused condition. This does not apply to goods with customised advertising imprints.

Validity. We deliver in the manner specified. We cannot recognise deviating conditions of the customer. Our catalogue is valid until the publication of the following catalogue.

Changes. We reserve the right to make changes to the design or further technical development of our products.

Guarantee. You receive a 24-month minimum guarantee on our products for material and processing defects, which we will rectify either by repair, credit note or replacement delivery. Damage or faults caused by incorrect operation, use of force or natural wear and tear are not covered by the guarantee. In addition, the statutory warranty claims apply.

Retention of title. All goods remain our property until full payment has been received.

Place of jurisdiction. The place of jurisdiction is Munich.

Data protection. For your security, personal data is always processed in accordance with data protection regulations and laws. It goes without saying that all your interests worthy of protection are taken into account. The data required for business transactions are stored by us and used only for our own advertising purposes.

Right of cancellation for consumers.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. In order to exercise your right of cancellation, you must inform us (name of the company, managing director of the company, address, telephone number, e-mail) of your decision to cancel this contract by means of a clear declaration (e.g. letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

To the sample cancellation form (please download to fill in the form fields)

Consequences of cancellation.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

METALOG® training tools are protected by copyright.

METALOG® training tools are registered designs.